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Deposit Policy*
To secure your order and ensure timely processing, we require a deposit at the time of purchase. This deposit helps us manage inventory and reduce the risk of order cancellations.
Deposit Amount
A deposit of 50% of the total order value is required for all custom orders. The remaining balance will be due upon order completion and prior to shipment or day of event.
Confirmation of Deposit
Upon receipt of your deposit, you will receive a confirmation email with your order details and the expected delivery date. Please keep this email for your records.
Non-Refundable Deposit
The deposit is non-refundable. In the event of a cancellation by the customer, the deposit will be forfeited. This policy ensures we can cover the costs associated with preparing and processing your order.
Changes to Order
If you need to make changes to your order, please contact us within 48 hours of placing the order. We will do our best to accommodate your request, but changes may not be possible after this period. Additional charges may apply for any changes made after the order has been processed.
Balance Payment
The remaining balance must be paid before your order is shipped or when order is ready for pickup. You will receive a notification when your order is ready for final payment. If the balance is not paid within 7 days of this notification, your order may be delayed or canceled, and the deposit will be forfeited.
Order Cancellation by Company
In rare cases, we may need to cancel an order due to unforeseen circumstances. If we cancel your order, you will receive a full refund of your deposit.
Contact Information
If you have any questions or concerns about our deposit policy, please contact us at info@riscreations.com