FREQUENTLY ASKED QUSTIONS
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GENERAL QUESTIONS
What types of crafts do you specialize in? The Sky is the limit. If you have an idea, lets talk and discuss how we can bring it to life.
Where are your products made? All our products are handmade with love in Atlanta, Georgia
Do you accept custom orders? Yes, we do! You can contact us with your ideas and specifications, and we’ll work together to create a custom piece just for you.
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ORDERING & PAYMENT
How can I place an order? You can place an order through our website by submitting a Service Request form. Our team will reach out to you with in 24-48 hours to confirm your order and to ask any questions you might have.
What payment methods do you accept? We accept major credit cards, Cash App, and other secure payment methods available on our website.
Can I change or cancel my order after it’s been placed? If you need to change or cancel your order, please contact us within 24 hours of placing your order. We’ll do our best to accommodate your request.
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SHIPPING & DELIVERY
Do you offer international shipping? NO, we do not offer international shipping at this time
How long will it take to receive my order? Processing times vary depending on the product. Typically, it takes 5-7 business days to process an order, plus additional shipping time which varies by destination. **Note: Large orders might take a little longer.
How can I track my order? Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package online.
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RETURN & EXCHANGES
What is your return policy? No return or Exchanges for custom orders. If the order is damaged, please reach out to the team and we will assist.
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PRODUCT CARE & MAINTENANCE
How do I care for my handmade items? Each product comes with specific care instructions.
Can you repair damaged items? Depending on the extent of the damage, we may be able to repair your item. Please contact us with details and photos of the damage, and we’ll let you know if a repair is possible.
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CUSTOM ORDERS
How long does it take to complete a custom order? Custom order processing times vary depending on the complexity of the request. Generally, it takes 2-4 weeks to complete a custom order.
Can I request a design that is not listed on your website? Absolutely! We love working on new ideas. Please contact us with your concept, and we’ll see how we can bring it to life.